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Bought a Scag Tiger II commercial grade mower for a residential property about 3 months ago. With only 21 hours on the mower, the engine caught fire, destroying the throttle cable and a wiring harness.

After a 4-6 week battle back and forth with SCAG, they still refused to cover the labor, a whopping $280. What a terrible company to deal with, awful customer service, and not to mention a defective product. You'd think when you spend almost $15,000 on a mower, the manufacturer would stand by their product. Disgusting.

Take your business to EX-mark or Husqvarna, they'll probably treat you better...Do not buy from SCAG. What a terrible company.

This person wrote the review because of poor customer service of scag turf tiger ii lawn mower from Scag. Reviewer claimed that he or she lost $280 and wants Scag to issue a full refund.

The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following companies: Husqvarna or Exmark. We collected other reviews about products and/or services offered by Scag for you to read. This information may help you with your purchase decision.

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Anonymous
#1469781

out of sight parts pricing, $35.00,$12.00 ,shipping,from scag dealer,STS trailer and truck equip.$51.30 for a simple drive system coil spring.part #482717. very poor dealer service in my area.Gary,s in cicero,ny don,t even want to talk to you after the sale.

I also own commercial ferris mowers,much better pricing and parts availability.

fromFrank Hansen. e-mail,frankhansen2505@gmail.com.thank you.

Anonymous
#1306105

Don't buy Husqvarna, had about the same problem with those guys

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