Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Warranty
Website
2 comments

Bought a Scag Tiger II commercial grade mower for a residential property about 3 months ago. With only 21 hours on the mower, the engine caught fire, destroying the throttle cable and a wiring harness.

After a 4-6 week battle back and forth with SCAG, they still refused to cover the labor, a whopping $280. What a terrible company to deal with, awful customer service, and not to mention a defective product. You'd think when you spend almost $15,000 on a mower, the manufacturer would stand by their product. Disgusting.

Take your business to EX-mark or Husqvarna, they'll probably treat you better...Do not buy from SCAG. What a terrible company.

Product or Service Mentioned: Scag Turf Tiger Ii Lawn Mower.

Reason of review: Poor customer service.

Monetary Loss: $280.

Preferred solution: Full refund.

I didn't like: Customer service.

  • Scag Mowers
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1469781

out of sight parts pricing, $35.00,$12.00 ,shipping,from scag dealer,STS trailer and truck equip.$51.30 for a simple drive system coil spring.part #482717. very poor dealer service in my area.Gary,s in cicero,ny don,t even want to talk to you after the sale.

I also own commercial ferris mowers,much better pricing and parts availability.

fromFrank Hansen. e-mail,frankhansen2505@gmail.com.thank you.

Anonymous
#1306105

Don't buy Husqvarna, had about the same problem with those guys

You May Also Like